Submit a claim

If a renter with our insurance policy has been evicted, abandoned the property, or otherwise moved out, and there is also an outstanding balance on their account, please click the appropriate scenario below to file a claim.

The lease has expired

The renter has vacated with an outstanding balance.

The apartment has been re-rented

The previous renter had an outstanding balance.

The lease has not expired and the apartment is vacant

Your team has taken possession of the apartment and will put it back on the market.

You would like to claim vacancy loss on an open claim

A claim payment has been previously issued on the bonded lease.

I’m not sure

No worries. You can still submit a claim - we will help you figure this out.

Have a question?

Contact us at claims@theguarantors.com. If you are submitting multiple claims, please wait two minutes before you submit your next claim.

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