If a resident with our bond has been evicted, abandoned the property, or otherwise moved out, and there is also an outstanding balance on their account, fill out the form below to file a claim. Claims will be reviewed for compliance with our [General Terms and Conditions](https://www.theguarantors.com/general-terms-and-conditions).

__Verify property status:__  
The unit must be back in your possession, or the resident must be a holdover for at least two months.  

__Finalize non-rent charges:__  
Finalize all non-rent charges (damages, fees, utilities) before filing.  

__When to submit:__  
Submit within 60 days of the last covered loss, after regaining possession or the 2-month holdover period. You must have already attempted to collect any monies owed for rent or damages from the resident.  

__Gather your details:__
Find the relevant bond number and coverage limit from [your portal](https://login.theguarantors.com/ "Your Portal"). Remember, claims are capped at your coverage limit.  

__Required Documents:__
• Complete ledger
• Copy of the Lease
• Invoices and photos (if damages are being claimed)
• Efforts to re-rent the apartment (if vacancy is being sought)
• All legal documents (if there was legal action taken)
• Notices to the tenant including rent collection attempts

__Did you collect a cash deposit?__
Submit documentation of how it was applied to cover losses.  

__Keep in mind:__  
The resident will be notified about the claim, and any amount that is paid to you will be their responsibility to pay us back.


Submit a claim

How to file a claim

Have a question?